FAQ

Quality & Materials

Of course!We use only high quality top grain calfskin and lambskin leather.Each bag has the distinctive smell and texture of real, breathable leather.

We are proud that all our designs are made in our own workshop in Kastoria, continuing the centuries-old tradition of our city in leather art.In addition to our online store, we maintain a physical presence in the heart of Kastoria, Mitropoleos 3. We will be happy to meet you in person, so that you can see the quality of our materials and choose the bag that suits you.

These very marks constitute the "identity" of genuine leather.They are not defects, but the undeniable proof that the material remains authentic, retaining all its unique natural characteristics.

Shipment

We need 1 to 3 business days to prepare and ship your order via courier.If the product you selected is in the manufacturing stage, we will contact you immediately to inform you of the exact day it will leave our workshop.

For the European Union the shipping cost is €25. For the United Kingdom the shipping charge is €31.
Note: Any duties, taxes or customs clearance fees for shipments outside the EU (such as the United Kingdom) are the sole responsibility of the recipient.

Usability & Design

In our workshop in Kastoria, the design always starts from the everyday life of the woman, ensuring that the feeling that the bag leaves is surprisingly relaxing.We achieve this balance by choosing exclusively Top Grain leathers, which retain all the strength and quality of the material, ensuring a particularly light feel and absolute stability in their form.In combination with the anatomical, stable straps that hug the shoulder without pressing it, our bags accompany you from the morning at the office to your evening outings, remaining comfortable and elegant at all times.

Each bag features an interior zippered pocket for safekeeping of your valuables, a dedicated cell phone pocket for easy access, and a dedicated key holder.So you never have to rummage around inside the bag, as all your essentials have their own, secure place.

Shopping Security

The security of your transactions is a non-negotiable priority for us.For this reason, we have chosen to operate our store under the technological umbrella of Shopify, the world leader in e-commerce.

International Security Standards: Our store uses the SSL protocol with 256-bit encryption, the same level of security used by banking institutions worldwide.

Direct Management: During payment, your transaction is processed directly by the encrypted systems of Shopify and its partner banking institutions.

This way, you enjoy your purchases with complete confidence and we remain focused solely on what we know how to do best: creating your next leather bag.

Gifts & Special Orders

We will be happy to prepare your order as a gift!We can create a neat and elegant packaging at no charge.All you need to do is request it in the comments when completing your order. In this case, the bag will be delivered directly to the recipient you indicate, ready to give smiles, while the purchase receipt will be sent electronically exclusively to you.

Returns Policy

Because we are confident in the quality of our top grain leathers, we want you to feel completely secure with your purchase. You have the right to return or exchange within 14 days, as our goal is for every woman who holds a bag from our workshop to feel 100% satisfied. We are always at your disposal to help you find exactly what highlights your style. To complete the return, please note that the bag must be unused and is in its original packaging, maintaining the impeccable form it had when it left our workshop.

Υποστήριξη μετά την Αγορά

Our relationship does not end with the sale.As manufacturers, we have the know-how and materials to support our creations over time.If after years of use your bag needs some care or repair (e.g. replacing a zipper or metal elements), we are here for you. In such a case, it is necessary to contact us by phone first, so that you can describe your need and confirm the possibility of restoration.Then, you can send it to our workshop in Kastoria, where we will undertake its complete repair at the lowest possible cost, so that you can continue to enjoy it like new.

Of course! Our love for leather and its art is not limited to our own creations. We will be happy to give you care tips for any leather bag in your collection, so that you can keep it in excellent condition for years to come. Personal contact and offering our expertise is the basis of our philosophy – do not hesitate to contact us by phone, email or social media.